Terms & Conditions
warranty claim form
All orders placed with Tunerz Image (phone, fax, mail,
internet/web & e-mail) constitute the acknowledgement and acceptance of
all conditions listed on Tunerz Image Price List and all conditions listed
below. All parts shall remain the property of Tunerz Image until paid for in
full. All orders shipped to a California
address must pay state, county & city sales tax as required by the California
State Board of Equalization. In the event that an order placed on the web does
not calculate sales tax and the order is being shipped to a California address, Tunerz Image will
calculate the sales tax when the order is processed and call or e-mail the
customer with the new amount.
All prices, materials, design, color, contents included with a product, and
product specifications are subject to change without notice. Some product
images may be shown with optional items that are sold separately. Depending on
the product(s) ordered and the destination of the order, certain shipping
services may not be available.
All Credit Card Orders can only be shipped to a verified Billing Address.
Credit Card and Paypal orders will not be shipped until all information are
verified and matched. All other orders (check, money order, & gift
certificate) will not be shipped until payment has been received in full. All
unpaid orders will be cancelled after 30 calendar days.
All engine modification components, except those that are exempt, have been
designed and are intended for off-highway application. These components are
legal in California
for racing vehicles only, which may never be used on public roads and highways.
Federal and many state laws prohibit the removal, modification, or rendering
inoperable of any device or element of design affecting vehicle emission or
safety in a vehicle used on public highways. Violation of such laws may subject
the owner or user to a fine or penalty. Installation of this part may void the
vehicle's manufacturer warranty coverage, if any, on your vehicle. Vehicles
modified by the use of performance parts may no longer be lawfully used on public
highways. Further, all engine parts, headlight units, and electrical components
are sold AS IS without any warranty and may not be returned. User assumes all
cost and risks associated with these and other import items.
Return for exchange or refund will be allowed only within 7 calendar
days from the date of receipt of merchandise with no exception. All authorized
return merchandise must be unused and in its original saleable packaging. No
return or exchange on merchandise that shows signs of having been installed,
mounted, scratched or defaced will be allowed. RETURN MERCHANDISE AUTHORIZATION
NUMBER must be obtained before any returns can be made. We will not accept any
returns without this number. Please write the R.M.A. Number clearly on the
outside of the returning package and tag the item(s) inside with your company
name and the R.M.A Number. All returns must be received by Tunerz Image within
10 calendar days after the R.A. Number has been issued. The Return
Authorization number does not imply a replacement or refund, but only that we
will inspect the merchandise based on your claim. Returns must be sent freight
prepaid and insured by you. Original shipping and handling charges are not
refundable. A photo copy of your invoice showing the invoice number must
accompany your return along with a written explanation and a contact phone
number where we may be able to reach you. It is the responsibility of the
customer/installer to verify the correct size and application of the parts
before installation. A 20% restocking fee will be assessed on all authorized
returns. No cancellations, refunds, or exchanges on special order items or
custom order items will be allowed.
It is also the customer's responsibility to repack the item(s) that are being
returned and make sure that it is properly and securely packed with sufficient
packaging material to prevent the item from being damaged. We cannot give
credit or refund on a returned package that got damaged due to insufficient
packing. All hardware & accessories included in the original package needs
to be returned or the customer will be charged. All returned items needs to be
insured (in case of lost or damaged) and we recommend the customer to get a
tracking number to track the shipment.
All merchandises are packed carefully and correctly utilizing a triple check
method before it leaves our facility. Damaged shipments should be checked in
the presence of the carrier. Please keep all shipping cartons and packing
material for carrier inspection. Tunerz Image will not initiate any claims with
Claims for shortage of items or discrepancies must be made within 48 hours
after receipt of merchandise. Claims of damaged shipments must be made by the
customer with the carrier.
All special orders (personalized/specially fitted) items must be paid in
full at the time of order. All special orders and custom orders will be
processed in the most timely and efficient manner possible. However, Tunerz
Image will not be held responsible for delays above and beyond its control. No
cancellations, refunds, or exchanges on special order items or custom order
Any refused shipments sent back to Tunerz Image does not constitute the
right to a refund or credit. It is the customer's responsibility to make all
arrangements with Tunerz Image for refused shipments. Customer will be charged
freight expenses associated with the refused shipment as well as a 20%
restocking fee on all shipped products.
WARRANTY: No warranty whatsoever will be given if the defect was caused
by customers' abuse, negligence, mishandling, or improper installation. All
merchandise sold by Tunerz Image is only subject to manufacturer warranty, if
any. Warranty items are subject to submission to the manufacturers for
inspection and approval for repair or replacement of merchandise. Customer,
however, will be responsible for all shipping and handling fees. No labor or
inconvenience may be included in any warranty claims. There is no warranty on head
lights, decals, electrical parts, and engine parts. Check your state and local
laws regarding the use on any parts.